Guest Experience & Front Desk Manager

Bardessono; Orlando (FL); Hybrid; USD 30.000 - 42.000; Vollzeit

Zusammenfassung

TownePlace Suites Orlando is seeking a full-time front desk professional to ensure seamless guest check-in/check-out and outstanding service. You will manage staff for front office operations and collaborate with team members to deliver a superior guest experience.

Responsibilities include greeting guests, coordinating scheduling, resolving issues, and handling daily MICROS transactions with accuracy and courtesy.

Qualifikationen

• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer.
• Excellent verbal and written communication skills.
• Ability to lift 10–25 pounds as needed.
• Strong attention to detail and problem solving.

Aufgaben

• Anticipate guest needs and maintain positive guest relations.
• Greet and check guests in and out of the hotel.
• Ensure proper staffing and supervise front desk team.
• Resolve guest complaints and ensure satisfaction.
• Operate MICROS front office system for daily transactions.

Kenntnisse

Guest services

Front desk operations

Communication skills

Team coordination

Problem solving

Multitasking

Tools

MICROS

Jobbeschreibung

TownePlace Suites Orlando is seeking a full-time front desk professional to ensure seamless guest check-in/check-out and outstanding service. You will manage staff for front office operations and collaborate with team members to deliver a superior guest experience.

Responsibilities include greeting guests, coordinating scheduling, resolving issues, and handling daily MICROS transactions with accuracy and courtesy.