Front Office Manager

One Ocean Resort & Spa; Orlando (FL); Vor Ort; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

TownePlace Suites is seeking a front desk supervisor to ensure smooth check-in/out experiences and maintain high guest satisfaction. You will manage staffing for the front office, including interviewing, training and scheduling, and resolve guest issues with proactive problem-solving.

The role requires proficient use of the MICROS system and strong communication skills to greet guests and coordinate services across departments. This is a full-time on-site position at our Orlando-area property.

Qualifikationen

• Experience using MICROS front desk software.

Aufgaben

• Greet and check guests in and out, maintaining positive guest relations.
• Ensure proper staffing levels of front office personnel including interviewing, hiring, supervising, training and scheduling front desk staff.
• Resolve guest complaints and manage the resolution process to ensure satisfaction.
• Operate daily MICROS front desk transactions accurately.

Tools

MICROS system

Jobbeschreibung

Whether its a trip for families, couples, single travelers or friends, guests will enjoy a convenient location near Orlandos best attractions. Located beside the entrance of SeaWorld Orlando, our 188-room TownePlace Suites is ideal for everyone. Relax in tranquil suites featuring full kitchens with stainless steel appliances. Log into Netflix, Hulu, YouTube or Pandora right from our guestroom smart TVs. Fuel up for a day at SeaWorld Orlando, Walt Disney World and Universal Orlando Resort with free breakfast. Relax or cool off in our refreshing resort-style mineral pool. Located near the Orange County Convention Center, our I-Drive hotel boasts flexible meeting space that can accommodate up to 100 people. Sit back, relax and stay a while.

Job Description

What you will be doing

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Requirements

• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10--25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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