Front Office & Guest Experience Manager

One Ocean Resort & Spa; Orlando (FL); Hybrid; USD 36,000 - 48,000; Full time

Job summary

TownePlace Suites is seeking a front desk supervisor to ensure smooth check-in/out experiences and maintain high guest satisfaction. You will manage staffing for the front office, including interviewing, training and scheduling, and resolve guest issues with proactive problem-solving.

The role requires proficient use of the MICROS system and strong communication skills to greet guests and coordinate services across departments. This is a full-time on-site position at our Orlando-area property.

Qualifications

• Experience using MICROS front desk software.

Responsibilities

• Greet and check guests in and out, maintaining positive guest relations.
• Ensure proper staffing levels of front office personnel including interviewing, hiring, supervising, training and scheduling front desk staff.
• Resolve guest complaints and manage the resolution process to ensure satisfaction.
• Operate daily MICROS front desk transactions accurately.

Tools

MICROS system

Job description

TownePlace Suites is seeking a front desk supervisor to ensure smooth check-in/out experiences and maintain high guest satisfaction. You will manage staffing for the front office, including interviewing, training and scheduling, and resolve guest issues with proactive problem-solving.

The role requires proficient use of the MICROS system and strong communication skills to greet guests and coordinate services across departments. This is a full-time on-site position at our Orlando-area property.