Front Office Manager

Mr C. Hotels; Orlando, Northern (FL, KY); Hybrid; USD 30,000 - 42,000; Full time

Job summary

RadNet, Inc. is seeking a Front Desk Associate at a TownePlace Suites in Orlando, located near SeaWorld Orlando. You will greet guests, check them in and out, and respond to requests to ensure a positive stay.

Responsibilities include coordinating front desk staffing, training and scheduling, resolving guest concerns, and proficient use of the MICROS system for daily transactions. A courteous, service-driven attitude is essential for success in this role.

Qualifications

• Greet and assist guests with check-in and check-out while maintaining guest relations.
• Coordinate staffing levels for front desk agents, supervisors, and guest services staff.
• Resolve guest complaints promptly, ensuring satisfaction and smooth resolution of issues.
• Operate MICROS system for daily front desk transactions and reporting.

Responsibilities

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Resolve guest complaints, ensuring guest satisfaction in each interaction and investigating issues as needed.
• Accurately manage and operate the MICROS system at the front office, including daily transactions.

Skills

Guest relations

Communication skills

Staffing coordination

Problem solving

Tools

MICROS system

Job description

Whether its a trip for families, couples, single travelers or friends, guests will enjoy a convenient location near Orlandos best attractions. Located beside the entrance of SeaWorld Orlando, our 188-room TownePlace Suites is ideal for everyone. Relax in tranquil suites featuring full kitchens with stainless steel appliances. Log into Netflix, Hulu, YouTube or Pandora right from our guestroom smart TVs. Fuel up for a day at SeaWorld Orlando, Walt Disney World and Universal Orlando Resort with free breakfast. Relax or cool off in our refreshing resort-style mineral pool. Located near the Orange County Convention Center, our I-Drive hotel boasts flexible meeting space that can accommodate up to 100 people. Sit back, relax and stay a while.

Job Description

What you will be doing

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Location

Requirements

• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10--25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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