Guest Experience & Front Desk Leader

Hilton Rochester Mayo Clinic Area; Rochester (MN); On-site; USD 42,000 - 60,000; Full time

Job summary

Hilton Rochester Mayo Clinic Area in Rochester, MN is seeking a Front Desk Supervisor to oversee daily front desk operations, ensure efficient check-in/check-out, and supervise staff to maximize guest satisfaction and departmental performance.

The role emphasizes leadership, training, and collaboration with management to maintain high service standards and financial accountability across the front desk team.

Qualifications

• Working knowledge of the English Language.
• Excellent written an oral communications.
• Professional in demeanor and appearance.
• Basic accounting knowledge and skills.
• Previous front office supervisory experience minimum of 2 years or 2-year degree from an accredited university in Hotel Management, Hospitality or Business Administration and past hotel front desk agent experience.

Responsibilities

• Oversee day-to-day front desk operations to meet guest service, standards and financial objectives.
• Lead and develop front desk staff; communicate goals and expectations clearly.
• Respond to guest issues and resolve complaints to ensure satisfaction.
• Monitor staffing levels to balance guest service and operational needs.
• Foster open communication and teamwork within the front desk team.
• Ensure adherence to credit policies and procedures to minimize bad debts.

Skills

English proficiency

Written and verbal communication

Professional demeanor

Basic accounting

Front desk supervisory experience

Education

2-year degree in Hotel Management / Hospitality / Business Administration

Job description

Hilton Rochester Mayo Clinic Area in Rochester, MN is seeking a Front Desk Supervisor to oversee daily front desk operations, ensure efficient check-in/check-out, and supervise staff to maximize guest satisfaction and departmental performance.

The role emphasizes leadership, training, and collaboration with management to maintain high service standards and financial accountability across the front desk team.