Front Desk Supervisor — Growth, Flex Scheduling & Benefits

Rit Inn And Conference Center; Town of Henrietta (NY); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation

Full benefits package

Flexible scheduling

Training and career advancement

Free employee parking

Job summary

RIT Inn & Conference Center in Rochester, NY seeks a Front Desk Supervisor to lead the front office team and ensure exceptional guest services. You will supervise front desk staff, coordinate with other departments, and support training and performance improvement efforts.

The role requires strong communication, a customer‑centric approach, and the ability to manage shifts, including weekends and overnights as business demands dictate. Prior front desk supervisory experience is preferred.

Qualifications

• Experience in hotel front office operations; supervisory experience preferred.
• Able to read, write and speak English; communicate clearly.
• Must possess a NY driver's license.
• Friendly, enthusiastic, reliable, assertive and compassionate.

Responsibilities

• Perform check-in and check-out, record sales, manage mail and wake-up calls.
• Oversee daily Front Office operations and guest services.
• Train and supervise front desk staff and coordinate with departments.
• Cover manager days off; open availability weekends/AM/PM shifts as needed.
• Coordinate with shuttle drivers and maintain front office cleanliness.
• Ensure safety procedures are understood and followed.

Skills

Front Office Operations

Supervisory Experience

Leadership

Communication

Problem Solving

Organization

Customer Service

Job description

RIT Inn & Conference Center in Rochester, NY seeks a Front Desk Supervisor to lead the front office team and ensure exceptional guest services. You will supervise front desk staff, coordinate with other departments, and support training and performance improvement efforts.

The role requires strong communication, a customer‑centric approach, and the ability to manage shifts, including weekends and overnights as business demands dictate. Prior front desk supervisory experience is preferred.