Guest Experience Lead — Front Desk

DelMonte Hotel Group; Rochester (MN); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Hotel room discounts

Discounts on food and beverages

Professional development opportunities

Job summary

DelMonte Hotel Group is seeking a Front Desk Clerk for on-site work at our Rochester, NY location. You will greet guests, check them in, process payments, and provide information about local services and attractions.

The role emphasizes strong customer service, clear communication, and the ability to multitask in a busy hotel environment. Competitive hourly pay and benefits for full-time staff are offered.

Qualifications

• 1 to 3 months related experience; High school diploma or GED; or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills
• Ability to multi-task in a fast-paced environment
• Basic computer and administrative skills
• Availability to work a flexible schedule

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges (room, food, telephone), compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Monitor room availability.
• Block rooms.
• Program wake-up calls.
• Handle guest mail and messages.
• Perform check-out services.
• Open and close shifts making cash drops as necessary.
• Maintain market stock and coffee area as needed.
• Provide information about hotel hours and services.
• Provide guests with directions and information about the local area.
• Assist in maintaining lobby, front entrance and surrounding areas cleanliness.
• Assist in checking lobby fixtures, equipment and conditions and report deficiencies.
• Schedule shuttle runs for guests (if applicable).
• Perform laundry duties as needed.

Skills

Customer service

Multi-tasking

Organizational skills

Communication skills

Flexibility

Education

High school diploma or GED

Tools

Computer basics

Job description

DelMonte Hotel Group is seeking a Front Desk Clerk for on-site work at our Rochester, NY location. You will greet guests, check them in, process payments, and provide information about local services and attractions.

The role emphasizes strong customer service, clear communication, and the ability to multitask in a busy hotel environment. Competitive hourly pay and benefits for full-time staff are offered.