Front Office Supervisor — Growth, Flexibility & Benefits

Rit Inn & Conference Center; West Henrietta (NY); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Full benefits

Flexible schedule

Training & advancement

Free parking

Job summary

RIT Inn & Conference Center in Rochester, NY, is seeking a Front Desk Supervisor to lead the front office team and ensure guest satisfaction. The role emphasizes flexibility, teamwork, and professional, friendly service.

You will manage check-in/out, reservations, bell services, and guest requests, while training front desk staff and supporting management on operations, HR tasks, and scheduling. Open availability and weekend shifts are required.

Qualifications

• Ability to read, write, and speak English proficiently.
• Experience in hotel front office operations; supervisory experience preferred.
• Friendly, enthusiastic, reliable, articulate, and compassionate demeanor.
• Public presence in grooming, dress, poise, and social etiquette.

Responsibilities

• Manage check-in/check-out, reservations, and guest services with accuracy and courtesy.
• Oversee daily Front Office operations and assist with staff training and development.
• Coordinate with Bell Services, GSAs, and Housekeeping to ensure seamless guest experiences.
• Cover manager on duty and support HR tasks, scheduling, and payroll as needed.
• Communicate effectively with upper management and oversee front desk operations during shifts.

Skills

English proficiency

Customer service

Supervisory experience

Team leadership

Job description

RIT Inn & Conference Center in Rochester, NY, is seeking a Front Desk Supervisor to lead the front office team and ensure guest satisfaction. The role emphasizes flexibility, teamwork, and professional, friendly service.

You will manage check-in/out, reservations, bell services, and guest requests, while training front desk staff and supporting management on operations, HR tasks, and scheduling. Open availability and weekend shifts are required.