Front Desk Supervisor - Elevate Guest Experience

DelMonte Hotel Group; City of Rochester (NY); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Hotel room discounts

Discounts on food and beverages

Professional development opportunities

Comprehensive benefits for full-time

Job summary

DelMonte Hotel Group is seeking a Front Desk Supervisor in Rochester, NY to oversee Front Office staff, greet and register guests, and ensure smooth daily operations. You will supervise associates, assist with hiring/training, and manage guest billing, reservations, and service quality to uphold our hospitality standards.

The role emphasizes strong communication, organization, and customer service, with full-time hours and competitive pay.

Qualifications

• 6 months to 1 year related experience; One year college or technical school; or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills
• Maintain a valid Driver’s License from the state which you reside with no major violations

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges (room, food, telephone), compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Monitor room availability.
• Block rooms.
• Program wake-up calls.
• Handle guest mail and messages.
• Perform check-out services.
• Open and close shifts making cash drops as necessary.
• Maintain market stock and coffee area as needed.
• Assist in ensuring proper cash and key control procedures are followed.
• Assist in maintaining proper shift coverage including covering meal breaks and call offs.
• Schedule shuttle runs and provide safe transportation to all guests as needed.
• Provide guests with information pertaining to available services and hours of the hotel.
• Provide guests with directions and information regarding the local area.
• Assist in ensuring effective departmental communication through logs, daily stand up meetings and monthly department meetings.
• Assist in the training of all Front Office staff; brand training; food safety training (if applicable)
• Assist in ensuring food quality, sanitation and proper food handling standards (if applicable)
• Perform various administrative tasks supporting management (room forecasting, guest billing issues, payroll, etc.)
• Maintain up to date records and files.
• Provide information pertaining to hours and available services of the hotel.
• Ensure the cleanliness of the Front office, lobby and surrounding areas.
• Assist in checking all fixtures and equipment for proper operations and report deficiencies

Skills

Guest service

Communication

Organizational skills

Time management

Customer service

Education

One year college or technical school

Equivalent education/experience

Job description

DelMonte Hotel Group is seeking a Front Desk Supervisor in Rochester, NY to oversee Front Office staff, greet and register guests, and ensure smooth daily operations. You will supervise associates, assist with hiring/training, and manage guest billing, reservations, and service quality to uphold our hospitality standards.

The role emphasizes strong communication, organization, and customer service, with full-time hours and competitive pay.