Front Desk Operations Lead for Guest Experience

Fairfield Inn & Suites Newport Cincinnati; Newport (KY); On-site; USD 22,000 - 25,000; Full time

Job summary

Fairfield Inn & Suites Newport Cincinnati is seeking a front desk manager to deliver exceptional guest service and supervise staff. You will be the face of the operation and responsible for ensuring guest satisfaction and adherence to hotel policies.

You will engage with guests in person and over the phone, oversee hiring, training, and supervision of front office staff, and manage the front desk budget while generating occupancy reports for the general manager.

Qualifications

• Experience in hospitality front desk or similar role preferred.
• Strong customer service and communication skills required.
• Ability to multitask and supervise staff effectively.
• High school diploma or equivalent is required.

Responsibilities

• Engage with guests in person and over the phone, address questions, and resolve complaints.
• Gather occupancy data and generate reports for the general manager.
• Oversee front desk budget and order office supplies as needed.
• Hire, train, and supervise front office staff to uphold guest service standards.
• Direct front desk operations to ensure excellent customer service.

Skills

Customer service

Staff supervision

Communication

Multitasking

Hospitality industry experience

Education

High school diploma or GED

Tools

MS Office

Job description

Fairfield Inn & Suites Newport Cincinnati is seeking a front desk manager to deliver exceptional guest service and supervise staff. You will be the face of the operation and responsible for ensuring guest satisfaction and adherence to hotel policies.

You will engage with guests in person and over the phone, oversee hiring, training, and supervision of front office staff, and manage the front desk budget while generating occupancy reports for the general manager.