Guest Experience Front Desk Leader

Hilton; Atlanta (GA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Job summary

Hilton in Atlanta is seeking a Front Office Supervisor to lead the front desk team, ensure smooth check-ins/check-outs, and deliver memorable guest experiences. You’ll supervise daily operations and uphold the warmth of hospitality.

The role emphasizes team leadership, training, and real-time problem solving, with a focus on guest satisfaction and efficient lobby flow. Join a global hospitality leader dedicated to an award-winning culture and growth opportunities.

Qualifications

• Strong guest-service orientation and communication skills.
• Ability to lead, coach and motivate a front desk team.
• Proven track record of supervising daily front office operations.

Responsibilities

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency

Skills

Front Office Leadership

Guest Service

Team Supervision

Staff Training

Job description

Hilton in Atlanta is seeking a Front Office Supervisor to lead the front desk team, ensure smooth check-ins/check-outs, and deliver memorable guest experiences. You’ll supervise daily operations and uphold the warmth of hospitality.

The role emphasizes team leadership, training, and real-time problem solving, with a focus on guest satisfaction and efficient lobby flow. Join a global hospitality leader dedicated to an award-winning culture and growth opportunities.