Front Desk Supervisor: Guest Experience Leader

Hilton Atlanta Airport; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical through Anthem Blue Cross Blue

Dental through Anthem Blue Cross Blue

Vision through EyeMed

401(k) with company match

Hotel room discounts

YouDecide program

Pet insurance

Job summary

Hilton Atlanta Airport is seeking a Front Office team member to assist the Front Office Manager in delivering exceptional guest service and smooth front desk operations. You will greet guests, handle check-ins/outs, and provide accurate information about local attractions and hours.

The role emphasizes friendly communication, efficient computer data entry, and effective problem resolution to maintain high satisfaction and compliance with hotel standards.

Qualifications

• 1 year experience in customer service in hospitality or similar industry.
• Ability to access and accurately input information using a moderately complex computer system.
• Basic mathematical skills and considerable skill in the use of a calculator to perform moderately complex calculations.

Responsibilities

• Greet guests promptly with a friendly and sincere welcome and provide accurate information.
• Assist with registration by inputting and retrieving data and confirming party size and room rate.
• Communicate clearly to staff and guests, providing directions and responding to questions.
• Answer the telephone promptly and relay messages to guests and departments.
• Handle cash, process payments, and balance the house bank.
• Resolve guest concerns by researching the issue and offering effective solutions.
• Support front office operations and comply with policies and procedures.

Skills

Customer service

Communication

Mathematics

Job description

Hilton Atlanta Airport is seeking a Front Office team member to assist the Front Office Manager in delivering exceptional guest service and smooth front desk operations. You will greet guests, handle check-ins/outs, and provide accurate information about local attractions and hours.

The role emphasizes friendly communication, efficient computer data entry, and effective problem resolution to maintain high satisfaction and compliance with hotel standards.