Front Office Supervisor — Guest Experience Leader

Hilton; South Bend (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Travel discounts

Employee stock purchase program

Parental leave

Wellbeing programs

Paid time off

Health insurance

Job summary

Hilton is seeking a Front Office Supervisor to lead daily front office operations and deliver memorable guest experiences. You’ll supervise the front desk team, manage schedules, provide coaching, and ensure smooth check-ins and check-outs while maintaining the warm hospitality Hilton is known for.

You will respond to guest inquiries, handle escalations, and optimize lobby flow with real-time staffing adjustments. Previous supervisory hospitality experience is preferred.

Qualifications

• Prior experience supervising front office teams in hospitality.
• Strong communication and problem-solving skills.
• Ability to manage shift schedules and guest issues with composure.

Responsibilities

• Supervise front office team and ensure smooth check-ins/check-outs.
• Lead daily operations, training, and performance feedback.
• Resolve guest concerns and manage lobby coverage in real time.

Skills

Leadership

Guest service

Front desk operations

Job description

Hilton is seeking a Front Office Supervisor to lead daily front office operations and deliver memorable guest experiences. You’ll supervise the front desk team, manage schedules, provide coaching, and ensure smooth check-ins and check-outs while maintaining the warm hospitality Hilton is known for.

You will respond to guest inquiries, handle escalations, and optimize lobby flow with real-time staffing adjustments. Previous supervisory hospitality experience is preferred.