Guest Experience Lead – Front Desk Supervisor

Hilton; Bozeman (MT); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Incredible travel perks

Employee stock purchase program

Paid parental leave

Personalized caregiving support

Crisis concierge

Mental health resources

Generous paid time off

Health & welfare benefits

Retirement plans

Job summary

Hilton is seeking a Front Office Supervisor to lead the front desk team and deliver memorable guest experiences. You’ll supervise daily operations, ensure smooth check-ins and check-outs, and uphold Hilton’s hospitality standards in a fast-paced environment.

You’ll guide staff, resolve guest inquiries, and manage lobby flow to optimize service. This role emphasizes leadership, teamwork, and accountability to create an exceptional stay for every guest.

Qualifications

• Core values: integrity, leadership, teamwork, ownership and urgency to deliver hospitality excellence.

Responsibilities

• Supervise front office team: oversee check-ins/check-outs and guest service delivery.
• Lead day-to-day operations: create schedules, assign tasks, and provide training and feedback.
• Handle guest issues: respond to inquiries and escalated concerns with the team.
• Monitor lobby flow: adjust coverage to maintain efficient service.

Job description

Hilton is seeking a Front Office Supervisor to lead the front desk team and deliver memorable guest experiences. You’ll supervise daily operations, ensure smooth check-ins and check-outs, and uphold Hilton’s hospitality standards in a fast-paced environment.

You’ll guide staff, resolve guest inquiries, and manage lobby flow to optimize service. This role emphasizes leadership, teamwork, and accountability to create an exceptional stay for every guest.