Guest Experience Front Desk Lead

Springdale Holiday Inn - Atrium Hospitality; Springdale (AR); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Career growth & learning

401(k) plan with company match

Comprehensive health coverage

Paid time off & vacation

DailyPay

Tuition reimbursement

Brand discounts

Job summary

Springdale Holiday Inn is hiring for a full-time front desk position in Springdale, AR. You will warmly check guests in and out, resolve issues, and support daily front desk operations to ensure a smooth guest experience.

Ideal candidates bring hospitality experience, a high school diploma, and comfort using hotel systems. The role requires physical readiness and a positive, customer-focused attitude in a fast-paced environment.

Qualifications

• Experience delivering friendly, solution-oriented service.
• Ability to lead and train teammates when needed.
• Comfort with hotel software and front desk tools.
• Willingness to lift 50 lbs and stay on your feet.

Responsibilities

• Oversee front desk operations and serve as the main point of contact for guests.
• Handle check-ins and check-outs with warmth and efficiency.
• Support and train new front desk team members as the friendly coach.
• Resolve guest issues quickly and professionally to maintain satisfaction.
• Assist with daily tasks like event sheets and lobby readiness.

Skills

Customer service

Hospitality experience

Leadership experience

Communication

Education

High school diploma or equivalent

Tools

Hotel systems software

Job description

Springdale Holiday Inn is hiring for a full-time front desk position in Springdale, AR. You will warmly check guests in and out, resolve issues, and support daily front desk operations to ensure a smooth guest experience.

Ideal candidates bring hospitality experience, a high school diploma, and comfort using hotel systems. The role requires physical readiness and a positive, customer-focused attitude in a fast-paced environment.