Guest Services & Front Desk Specialist

City of Springdale, AR; Springdale (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

The City of Springdale Parks and Recreation Department is seeking a front desk receptionist to warmly welcome visitors, answer calls, and direct inquiries to the right staff.

You will maintain the lobby, assist with registrations for sports and rentals, balance the register, and support daily office tasks while upholding safety and customer service standards. A high school diploma and proficiency in Microsoft Office are required.

Qualifications

• Provide good customer service to internal and external customers.
• Must be proficient in the use of telephones and personal computer.
• Ability to utilize resources to carry out routine assignments and projects.
• Must establish and maintain effective working relationships with management and staff.

Responsibilities

• Answer phone calls and redirect to the concerned people effectively.
• Receive postal, courier packages and route them to the addressed person.
• Coordinate communication between employees of different departments.
• Schedule practices for sports and assist with registrations for sports, pavilions, memberships, rentals, and trash bags.
• Check in members and maintain member database.
• Maintain a clean front desk and lobby for a pleasant atmosphere.
• Enforce and interpret Recreation Center rules for safety and order.
• Close out and balance the register.
• May work weekends for events and tournaments.
• Complete daily tasks such as cleaning and inventory.

Skills

Customer service

Phone handling

Communication

Teamwork

Record keeping

Education

High school diploma

Tools

Microsoft Office

Job description

The City of Springdale Parks and Recreation Department is seeking a front desk receptionist to warmly welcome visitors, answer calls, and direct inquiries to the right staff.

You will maintain the lobby, assist with registrations for sports and rentals, balance the register, and support daily office tasks while upholding safety and customer service standards. A high school diploma and proficiency in Microsoft Office are required.