Front Office Manager - Residence Inn Springdale

Lexima; Springdale (AR); On-site; USD 45,000 - 60,000; Full time

Job summary

Residence Inn in Springdale, AR seeks a Front Office Manager responsible for directing the front desk, reservations and guest services. You will lead the team, ensure service standards, handle payments, and prepare daily shift reports.

You must supervise staff, resolve guest issues promptly, and maintain a welcoming environment while coordinating with other departments and vendors. Fluency in English is expected.

Qualifications

• Experience supervising front desk staff and guest services.
• Cash handling, accounting procedures and general admin tasks.
• Bachelor's degree preferred in Hospitality/Hotel Management.

Responsibilities

• Check-in/Check-out hotel guests and process payments.
• Provide information and assistance to guests and vendors.
• Prepare shift reports for management.
• Ensure staff are trained on service standards and guest guarantees.
• Assist in creating team schedules and maintain professional relationships.
• Resolve guest problems quickly and courteously.
• Maintain a clean, safe and inviting lobby and public areas.
• Promote open communication and teamwork with all staff and departments.

Skills

Front desk supervision

Cash handling

Customer service

Communication skills

Education

Bachelor's degree preferred in Hospitality Management

Tools

Hotel management software

Microsoft Word/Excel

Job description

Residence Inn is looking for a Front Office Manager that is directly responsible for all front desk personnel. Directs and coordinates the activities of the front desk, reservations and guest services.

Responsibilities

• Check-in/Check-out hotel guests.
• Process all payments according to hotel requirements.
• Provide information and assistance to all guests and vendors.
• Prepares all necessary reports during each shift for the management team.
• Ensure all front desk staff know all components/features of our guest service guarantee and are trained to meet service standards.
• Assist in creating and distributing the team member schedule in a timely manner.
• Represent the hotel in a professional, knowledgeable and eloquent manner.
• Resolve guest problems quickly, efficiently and courteously.
• Maintain an impeccably clean, safe and inviting atmosphere inside and out.
• Ensure that all interactions with guests, managers and other employees are always friendly, attentive, courteous and efficient
• Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
• Maintain a professional working relationship and promote open lines of communication and teamwork with all employees and department heads.

Qualifications

• A minimum of one year of front desk supervisor experience.
• Experience handling cash, accounting procedures and general administrative tasks.
• Bachelor's degree preferred with an emphasis in Hotel Management, Hospitality Management and/or related fields.
• Knowledge of a variety of computer software applications in word processing, spreadsheets, and hotel management systems.
• Effective oral and written communication skills and must be able to work a flexible work schedule as the hours for this management position will vary.
• Must have a valid driver's license.
• Must be fluent in English.

Physical Requirements

• Frequently required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear.
• Occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to stand during the entire shift.

Reasonable accommodations may be made to enable individuals with disabilities to perform the requirements of this position if such accommodations do not create an undue hardship for the company.