Front Office Leader: Guest Experience & Team Management

Lexima; Springdale (AR); On-site; USD 45,000 - 60,000; Full time

Job summary

Residence Inn in Springdale, AR seeks a Front Office Manager responsible for directing the front desk, reservations and guest services. You will lead the team, ensure service standards, handle payments, and prepare daily shift reports.

You must supervise staff, resolve guest issues promptly, and maintain a welcoming environment while coordinating with other departments and vendors. Fluency in English is expected.

Qualifications

• Experience supervising front desk staff and guest services.
• Cash handling, accounting procedures and general admin tasks.
• Bachelor's degree preferred in Hospitality/Hotel Management.

Responsibilities

• Check-in/Check-out hotel guests and process payments.
• Provide information and assistance to guests and vendors.
• Prepare shift reports for management.
• Ensure staff are trained on service standards and guest guarantees.
• Assist in creating team schedules and maintain professional relationships.
• Resolve guest problems quickly and courteously.
• Maintain a clean, safe and inviting lobby and public areas.
• Promote open communication and teamwork with all staff and departments.

Skills

Front desk supervision

Cash handling

Customer service

Communication skills

Education

Bachelor's degree preferred in Hospitality Management

Tools

Hotel management software

Microsoft Word/Excel

Job description

Residence Inn in Springdale, AR seeks a Front Office Manager responsible for directing the front desk, reservations and guest services. You will lead the team, ensure service standards, handle payments, and prepare daily shift reports.

You must supervise staff, resolve guest issues promptly, and maintain a welcoming environment while coordinating with other departments and vendors. Fluency in English is expected.