Front Desk Lead: Guest Experience & Training

Atrium Hospitality; Springdale (AR); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Career growth & learning

401(k) plan

Health coverage

Paid time off

DailyPay & perks

Community impact

Job summary

Atrium Hospitality is hiring a Front Desk Associate for the Holiday Inn in Springdale, Arkansas. This full-time role offers pay between $15.25 and $16.01 per hour and opportunities for growth.

You will oversee front desk operations, handle guest check-ins and check-outs with warmth, train teammates, resolve issues, and keep the lobby guest-ready while supporting daily events and business center needs.

Qualifications

• Customer service experience
• Experience in hospitality or leadership
• High school diploma or equivalent
• Tech savvy enough to use hotel systems
• Able to lift 50 lbs and stay on your feet

Responsibilities

• Oversee front desk operations and be the go-to problem solver for guests and teammates
• Handle guest check-ins and check-outs with warmth and accuracy
• Support and train new front desk team members
• Resolve guest issues quickly and professionally
• Help manage daily tasks like event sheet distribution and lobby maintenance

Skills

Customer service

Communication

Leadership experience

Tech savvy

Education

High school diploma

Tools

Hotel systems

Job description

Atrium Hospitality is hiring a Front Desk Associate for the Holiday Inn in Springdale, Arkansas. This full-time role offers pay between $15.25 and $16.01 per hour and opportunities for growth.

You will oversee front desk operations, handle guest check-ins and check-outs with warmth, train teammates, resolve issues, and keep the lobby guest-ready while supporting daily events and business center needs.