Guest Experience Front Desk Lead

Azul Hospitality Group; Scottsdale (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Azul Hospitality Group seeks a Front Desk Supervisor at Embassy Suites Scottsdale to assist the Front Office Manager in daily operations, ensure hotel standards, and maximize guest satisfaction. You will oversee check-in/out, reservations, and guest communications, directing front desk staff to deliver courteous service.

Responsibilities include training and supervising front desk agents, handling VIP arrivals, upsell opportunities, and ensuring accurate cash handling, reporting, and

Qualifications

• High school or equivalent education required; Bachelor’s degree preferred.
• Prior Front Desk experience required.
• One to three years supervisory experience preferred.
• Knowledge of loyalty programs, brand standards and hospitality industry systems preferred.

Responsibilities

• Greet guests, manage registration and checkout, and handle telephone service.
• Observe front desk staff and ensure procedures are followed with courtesy and efficiency.
• Direct and train Front Office staff; assist with hiring and evaluations.
• Maximize hotel revenues through upsell programs and accurate cash handling.
• Monitor guest feedback and ensure timely follow-through with complaints or requests.

Skills

Leadership

Customer relations

Communication

Staff training

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

PMS

PBX

POS

MS Office

Job description

Azul Hospitality Group seeks a Front Desk Supervisor at Embassy Suites Scottsdale to assist the Front Office Manager in daily operations, ensure hotel standards, and maximize guest satisfaction. You will oversee check-in/out, reservations, and guest communications, directing front desk staff to deliver courteous service.

Responsibilities include training and supervising front desk agents, handling VIP arrivals, upsell opportunities, and ensuring accurate cash handling, reporting, and