Guest Experience Front Desk Intern — Aspen

The Westin Riverfront Resort & Spa; Aspen (CO); On-site; USD 33,000 - 44,000; Full time

Job summary

The Westin Riverfront Resort & Spa in Aspen is seeking a Front Desk Agent to warmly welcome guests and owners, ensuring smooth arrivals and departures and attentive service throughout their stay.

The ideal candidate is a team player with strong communication skills, a positive attitude, and a genuine passion for hospitality. This role offers full-time year-round and seasonal opportunities with a start date ASAP.

Qualifications

• The ideal candidate is a team player with strong communication skills, a positive attitude, and a genuine passion for hospitality.

Responsibilities

• Welcome and assist guests and owners in a friendly, professional, and courteous manner.
• Manage guest check-in and check-out procedures efficiently and accurately.
• Respond to guest and owner inquiries in person, over the phone, and through other communication channels.
• Provide accurate information about property amenities, services, local attractions, restaurants, and activities in the Aspen area.
• Address guest concerns and requests promptly, professionally, and with a focus on guest satisfaction.
• Coordinate with Housekeeping, Maintenance, Transportation, and other departments to ensure smooth daily operations.
• Provide backup support to the Transportation/Bell department when needed.
• Maintain accurate guest records and communicate important information to the appropriate departments.
• Assist with daily front desk operations and administrative tasks.
• Consistently demonstrate a commitment to improving guest, owner, and colleague satisfaction.
• Follow company policies, procedures, and established service standards.

Job description

The Westin Riverfront Resort & Spa in Aspen is seeking a Front Desk Agent to warmly welcome guests and owners, ensuring smooth arrivals and departures and attentive service throughout their stay.

The ideal candidate is a team player with strong communication skills, a positive attitude, and a genuine passion for hospitality. This role offers full-time year-round and seasonal opportunities with a start date ASAP.