Front Desk Agent Intern - The Aspen Mountain Residences

East West Hospitality; United States; On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Paid Sick Time

Career Development Trainings

$500 Referral Program

Employee Assistance Program

Job summary

The Aspen Mountain Residences, part of East West Hospitality, is seeking a Front Desk Agent to warmly welcome guests and owners, coordinate check-ins and check-outs, and provide attentive service throughout their stay.

Ideal candidates are team players with strong communication skills and a genuine passion for hospitality, able to multitask in a fast-paced environment and collaborate with housekeeping, maintenance, and transportation teams.

Qualifications

• Basic computer skills and ability to learn property management and reservation systems.
• Excellent telephone etiquette and communication skills.
• Strong interpersonal and customer service skills.
• Ability to multitask, stay organized, and work in a fast-paced environment.

Responsibilities

• Welcome and assist guests and owners in a friendly, professional, and courteous manner.
• Manage guest check-in and check-out procedures efficiently and accurately.
• Respond to guest and owner inquiries in person, over the phone, and through other channels.
• Provide accurate information about property amenities, services, local attractions and activities in the Aspen area.
• Coordinate with Housekeeping, Maintenance, Transportation, and other departments to ensure smooth daily operations.
• Provide backup support to Transportation/Bell department when needed.

Skills

Strong communication skills

Interpersonal skills

Customer service

Multitasking

Teamwork

Tools

Property management systems

Job description

company

At The Aspen Mountain Residences , we pride ourselves on delivering exceptional hospitality experiences to our guests and owners.

role

About the Role

The Front Desk Agent serves as a primary point of contact for guests and owners, ensuring a warm welcome, seamless arrivals and departures, and attentive service throughout their stay.

The ideal candidate is a team player with strong communication skills, a positive attitude, and a genuine passion for hospitality.

• - Job Location: The Aspen Mountain Residences
• - Pay Rate: $24 / Hour
• - Schedule: AM and/or PM schedule. Some weekend and holidays required.
• - Employment Status: Full-Time Year-Round and Full-Time Seasonal
• - Start Date: ASAP
• - Accepting applications until: 10/16/2026

Duties

• - Welcome and assist guests and owners in a friendly, professional, and courteous manner.
• - Manage guest check-in and check-out procedures efficiently and accurately.
• - Respond to guest and owner inquiries in person, over the phone, and through other communication channels.
• - Provide accurate information about property amenities, services, local attractions, restaurants, and activities in the Aspen area.
• - Address guest concerns and requests promptly, professionally, and with a focus on guest satisfaction.
• - Coordinate with Housekeeping, Maintenance, Transportation, and other departments to ensure smooth daily operations.
• - Provide backup support to the Transportation/Bell department when needed.
• - Maintain accurate guest records and communicate important information to the appropriate departments.
• - Assist with daily front desk operations and administrative tasks.
• - Consistently demonstrate a commitment to improving guest, owner, and colleague satisfaction.
• - Follow company policies, procedures, and established service standards.
• - Perform other related duties as assigned.

About You

• - Basic computer skills and the ability to learn property management and reservation systems.
• - Strong telephone etiquette and communication skills.
• - Excellent interpersonal and customer service skills.
• - Ability to multitask, stay organized, and work effectively in a fast-paced environment.
• - Professional appearance, positive attitude, and attention to detail.
• - Ability to work independently and collaboratively as part of a team.

Benefits & Perks

• - Health Insurance - Choose from threeplans!
• - Dental, Vision, & Accident Insurance
• - Life Insurance
• - Paid Time Off & Paid Sick Time
• - Career Development Trainings
• - $500 Referral Program
• - Employee Assistance Program

Why Join Us

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.We hope you’ll consider joining us!

East West Hospitality is an equal opportunity employer and participates in E-verify.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.

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