Guest Experience Agent - Luxury Resort Front Desk

East West Hospitality; United States; In loco; GBP 24.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee meals

Epic Merchant Pass

End-of-season bonus

Descrizione del lavoro

East West Hospitality is seeking a friendly Guest Services Agent for The Westin Riverfront Resort & Spa. You will be the first point of contact for guests, ensuring a smooth arrival, a welcoming stay, and prompt responses to questions and requests.

Responsibilities include check-in/check-out, handling inquiries by phone, and coordinating with resort departments. Experience in luxury hospitality is preferred; Marriott perks and strong team spirit are valued, with competitive benefits and growth

Competenze

• Prior customer service experience in hospitality is preferred.
• Ability to handle cash and transactions accurately.
• Excellent communication and guest-relations skills.

Mansioni

• Provide warm, attentive service during arrival and departure.
• Answer calls, assist with inquiries, and route requests to departments.
• Build guest relationships by recognizing needs and addressing concerns promptly.
• Communicate guest needs to resort teams via radio communications.
• Accurately handle front desk transactions while maintaining a professional presence.

Conoscenze

Customer service

Cash handling

Communication

Problem solving

Hospitality

Strumenti

POS system

Descrizione del lavoro

East West Hospitality is seeking a friendly Guest Services Agent for The Westin Riverfront Resort & Spa. You will be the first point of contact for guests, ensuring a smooth arrival, a welcoming stay, and prompt responses to questions and requests.

Responsibilities include check-in/check-out, handling inquiries by phone, and coordinating with resort departments. Experience in luxury hospitality is preferred; Marriott perks and strong team spirit are valued, with competitive benefits and growth