Guest Experience Front Desk | Growth, Benefits & Perks

Lever, Inc.; Dallas, Northern (TX, KY); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Employee discounts

Growth opportunities

Job summary

Lever, Inc. in Dallas, TX seeks a Front Desk Agent to be the first point of contact for guests, delivering exceptional service from check-in to check-out. You will greet guests, manage reservations, handle payments, and coordinate with housekeeping to ensure seamless stays.

The role requires strong communication, a calm, solutions-focused mindset, and the ability to multitask in a fast-paced environment. Familiarity with StayNTouch or similar systems is a plus, with mornings/evenings/weekends

Qualifications

• Previous front desk or customer service experience (hospitality preferred).
• Strong communication and a calm, solutions-focused mindset.
• Ability to multitask and stay composed in a fast-paced environment.
• Familiarity with hotel systems (StayNTouch experience is a plus).
• Flexibility to work mornings, evenings, weekends, and holidays as needed.
• Team-oriented attitude and genuine passion for guest service.

Responsibilities

• Greet guests warmly and handle check-ins/outs with professionalism.
• Manage reservations, room assignments, and guest communications.
• Process payments, verify identification, and maintain records.
• Resolve guest concerns with empathy and efficiency, escalate when needed.
• Coordinate with housekeeping and maintenance for room readiness.
• Promote hotel amenities and upsell services where appropriate.
• Maintain a clean, organized, and secure front desk area.

Skills

Front desk experience

Customer service

Communication skills

Multitasking

StayNTouch familiarity

Flexibility to work shifts

Tools

StayNTouch

Job description

Lever, Inc. in Dallas, TX seeks a Front Desk Agent to be the first point of contact for guests, delivering exceptional service from check-in to check-out. You will greet guests, manage reservations, handle payments, and coordinate with housekeeping to ensure seamless stays.

The role requires strong communication, a calm, solutions-focused mindset, and the ability to multitask in a fast-paced environment. Familiarity with StayNTouch or similar systems is a plus, with mornings/evenings/weekends