Front Desk Agent

Lever, Inc.; Dallas, Northern (TX, KY); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Employee discounts

Growth opportunities

Job summary

Lever, Inc. in Dallas, TX seeks a Front Desk Agent to be the first point of contact for guests, delivering exceptional service from check-in to check-out. You will greet guests, manage reservations, handle payments, and coordinate with housekeeping to ensure seamless stays.

The role requires strong communication, a calm, solutions-focused mindset, and the ability to multitask in a fast-paced environment. Familiarity with StayNTouch or similar systems is a plus, with mornings/evenings/weekends

Qualifications

• Previous front desk or customer service experience (hospitality preferred).
• Strong communication and a calm, solutions-focused mindset.
• Ability to multitask and stay composed in a fast-paced environment.
• Familiarity with hotel systems (StayNTouch experience is a plus).
• Flexibility to work mornings, evenings, weekends, and holidays as needed.
• Team-oriented attitude and genuine passion for guest service.

Responsibilities

• Greet guests warmly and handle check-ins/outs with professionalism.
• Manage reservations, room assignments, and guest communications.
• Process payments, verify identification, and maintain records.
• Resolve guest concerns with empathy and efficiency, escalate when needed.
• Coordinate with housekeeping and maintenance for room readiness.
• Promote hotel amenities and upsell services where appropriate.
• Maintain a clean, organized, and secure front desk area.

Skills

Front desk experience

Customer service

Communication skills

Multitasking

StayNTouch familiarity

Flexibility to work shifts

Tools

StayNTouch

Job description

About Us

We are redefining hospitality through modern design, intuitive technology, and warm, personalized service. We’re not a typical hotel—we’re a creative, forward-thinking space built for guests who appreciate style, comfort, and a seamless experience. If you’re someone who loves connecting with people and creating memorable stays, this is the place for you.

Position Overview

As a Front Desk Agent, you are the first point of contact for our guests. You’ll deliver exceptional service, solve problems with confidence, and ensure every guest feels valued from check-in to check-out.

Key Responsibilities

• Greet guests warmly and handle check‑ins and check‑outs with professionalism
• Manage reservations, room assignments, and guest communications (phone, email, in person)
• Process payments, verify identification, and maintain accurate records
• Resolve guest concerns with empathy and efficiency, escalating when necessary
• Coordinate with housekeeping and maintenance to ensure room readiness
• Promote hotel amenities, local attractions, and upsell services when appropriate
• Maintain a clean, organized, and secure front desk area

What You Bring

• Previous front desk or customer service experience (hospitality preferred)
• Strong communication skills and a calm, solutions‑focused mindset
• Ability to multitask and stay composed in a fast‑paced environment
• Familiarity with hotel systems (StayNTouch experience is a plus)
• Flexibility to work mornings, evenings, weekends, and holidays if ever needed
• A team‑oriented attitude and a genuine passion for guest service

What We Offer

$18/hour, paid weekly W2 employment with full company‑paid medical, dental, and vision benefits Paid time off and holiday pay Employee discounts on hotel stays and amenities Opportunities for growth, advancement, and cross‑training A stylish, supportive, and modern work environment Open to search in Dallas,TX External Client - Kapstones Hotel Franchise LLC

$16 - $16 an hour