Guest Services Desk Agent – Growth & Perks

GetHired, Inc.; Miami (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Advancement opportunities

Professional development

Positive work environment

Job summary

GetHired, Inc. is seeking a Front Desk Agent for our hotel to manage reservations, check guests in/out, and assist with guest needs. You will handle phone inquiries, organize events, and ensure a smooth guest experience in a fast-paced environment.

The role requires strong customer service, clear communication, and the ability to multitask while using reservation systems and office software. Evening, weekend, and holiday availability is expected.

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Skills

Customer service

Communication

Multitasking

Microsoft Office

Reservation systems

Tools

Reservation software

Job description

GetHired, Inc. is seeking a Front Desk Agent for our hotel to manage reservations, check guests in/out, and assist with guest needs. You will handle phone inquiries, organize events, and ensure a smooth guest experience in a fast-paced environment.

The role requires strong customer service, clear communication, and the ability to multitask while using reservation systems and office software. Evening, weekend, and holiday availability is expected.