Guest Experience & Front Desk Coordinator

Prairie-Winds-of-Urban; Urbana (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Advancement opportunities

401(k) with employer match

EAP & wellness programs

Paid Time Off

Job summary

Prairie-Winds-of-Urban is seeking a friendly Community Associate to greet visitors and manage front-desk interactions in Urbana, IL. You will assist callers, direct inquiries, and perform routine administrative tasks to ensure a smooth daily operation.

Ideal candidates have a high school diploma, proficiency in Microsoft Office, and excellent communication skills. The role emphasizes compassionate service and professionalism in all resident interactions.

Qualifications

• High School diploma or GED required.
• Experience with Microsoft Office (Word, Excel, Outlook).
• Excellent written and verbal communication skills.
• Demonstrated ability to serve with love, compassion, and dignity.

Responsibilities

• Greet and engage with all Community visitors to create a welcoming experience.
• Manage incoming calls, assist, and direct inquiries to the appropriate resident or team member.
• Perform administrative tasks such as sorting mail, maintaining sign-in documentation, and other duties as assigned.

Skills

Communication skills

Customer service

Compassionate service

Education

High School diploma or GED

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Prairie-Winds-of-Urban is seeking a friendly Community Associate to greet visitors and manage front-desk interactions in Urbana, IL. You will assist callers, direct inquiries, and perform routine administrative tasks to ensure a smooth daily operation.

Ideal candidates have a high school diploma, proficiency in Microsoft Office, and excellent communication skills. The role emphasizes compassionate service and professionalism in all resident interactions.