Resident Concierge & Guest Services Specialist

Therapy and Beyond - ABA Therapy; Blue Island (IL); On-site; USD 19,000 - 25,000; Full time

Job summary

Senior Lifestyle seeks a friendly concierge to greet visitors and assist residents in our Illinois community. You will answer phones, monitor safety systems, handle deliveries, and support daily operations with a professional demeanor.

Excellent English communication and basic computer skills (Outlook/Word/Excel) are required. Prior experience is preferred but not essential; compassionate, team-focused candidates are encouraged to apply.

Qualifications

• Three (3) months of related experience is preferred.
• You need to be able to communicate clearly and effectively in English.
• You have highly proficient computer skills. Proficiency with Outlook, Excel and Word is required.
• You are compassionate, professional, kind, engaging, empathetic and helpful.
• You have the ability to work as a part of a team and handle multiple tasks efficiently.
• You possess the ability to make independent decisions when circumstances warrant such action.
• You can maintain a positive and friendly demeanor toward the residents and your co-workers.

Responsibilities

• Greet residents and provide general assistance to visitors, prospective residents, and families.
• Answer telephone calls.
• You may be asked to ensure the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity.
• Process reports for such things as work orders, incidents and concerns.
• You will receive packages, plants, prescription drugs, etc. and deliver or hold as requested.
• Maintain the sign in/out log for the issuance of community keys, and gate passes.
• You will assist other departments with administrative functions.
• Ensure that resident/family/employee concerns receive timely response and follow up, thus striving to provide a high level of customer satisfaction.
• Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

Skills

Clear communication

Teamwork

Empathy

Independent decision making

Multitasking

Tools

Outlook

Excel

Word

Job description

Senior Lifestyle seeks a friendly concierge to greet visitors and assist residents in our Illinois community. You will answer phones, monitor safety systems, handle deliveries, and support daily operations with a professional demeanor.

Excellent English communication and basic computer skills (Outlook/Word/Excel) are required. Prior experience is preferred but not essential; compassionate, team-focused candidates are encouraged to apply.