Guest Experience Specialist - Hotel Front Desk

Hilton Garden Inn Champaign; Champaign (IL); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

401k program with company match

Medical, Dental, and Vision insurance

Wellness benefits

Job summary

Arbor Lodging Management is hiring a Front Desk Agent to warmly greet guests and manage check-ins/check-outs at our Champaign-area hotel. The role includes assisting guests with reservations, room blocking, and local recommendations, while coordinating with other departments to resolve issues.

The ideal candidate will have excellent communication skills, a friendly demeanor, and be able to stand for extended periods; prior hotel front desk experience and reservations software familiarity are

Qualifications

• High school diploma or equivalent.
• Credit card handling experience preferred.
• Hotel front desk experience preferred.
• Experience with hotel reservations software preferred.
• Outgoing and friendly demeanor and willingness to go the extra mile for guest satisfaction.
• Positive, upbeat demeanor.
• Excellent written and verbal communication and organizational skills.
• Team-oriented.
• Ability to stand for 8 hours at a time.
• Ability to lift 20 lbs. on occasion.

Responsibilities

• Greet and check-in guests in a friendly manner.
• Assist in taking reservations, pre-registrations, and room blocking.
• Assist large groups upon arrival.
• Help guests find dining, shopping, and nearby attractions.
• Resolve guest issues promptly.
• Process payments according to procedure.
• Upsell additional facilities and services.
• Handle check-out tasks.
• Manage cash, checks, and card balances at end of shift.
• Answer questions and address guest needs and requests.
• Coordinate with other departments to resolve guest concerns.

Skills

Outgoing demeanor

Written and verbal communication

Team-oriented

Customer service

Education

High school diploma or equivalent

Job description

Arbor Lodging Management is hiring a Front Desk Agent to warmly greet guests and manage check-ins/check-outs at our Champaign-area hotel. The role includes assisting guests with reservations, room blocking, and local recommendations, while coordinating with other departments to resolve issues.

The ideal candidate will have excellent communication skills, a friendly demeanor, and be able to stand for extended periods; prior hotel front desk experience and reservations software familiarity are