Front Desk Agent

Prominence Hospitality Group; Champaign (IL); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Comprehensive training

Career growth opportunities

Leadership development

Competitive pay

Paid time off

Employee discounts

Job summary

Prominence Hospitality Group in Champaign, IL is seeking a Front Desk Agent to greet guests, register them, issue keys, and answer inquiries for an exceptional arrival and departure experience.

You will monitor lobby areas, maintain front desk records and reports, and handle calls with a friendly, energetic attitude while ensuring guest satisfaction and smooth operations.

Qualifications

• High School diploma or GED required; Bachelor’s degree or related experience preferred.
• Strong organizational and analytical skills with attention to detail.
• Experience with reservation systems and Microsoft Office is a plus.

Responsibilities

• Warm Welcome: greet, register, issue room keys, and assist guests for a smooth arrival and departure.
• Guest Service: answer and transfer calls promptly with professional courtesy.
• Attention to Detail: monitor lobby, maintain front desk records, and complete reports.
• Positive Energy: maintain an upbeat attitude and contribute to a fun team environment.
• Problem Solving: listen to guest concerns and resolve them efficiently.

Skills

Organizational skills

Analytical skills

Attention to detail

Multitasking

Time management

Education

High School diploma or GED

Bachelor’s degree or 2 years related experience or training

Tools

Microsoft Office

Reservation management systems

Job description

Are you passionate about creating exceptional guest experiences and eager to advance your hospitality career? At Prominence Hospitality Group, we’re looking for a fun, energetic, and detail-oriented Front Desk Agentto be the face of our hotel and ensure every guest has a warm welcome and memorable stay!

Location: Hotel in Champaign, IL

Why Choose Prominence Hospitality

• IGNITE Your Career – We invest in you with comprehensive training, career growth opportunities, and leadership development.
• Competitive Pay & Incentives– We recognize and reward your hard work and dedication.
• Paid Time Off– Enjoy time to rest and recharge.
• Work/Life Balance – Enjoy flexible schedules and generous employee discounts (your friends and family benefit too!).
• Inclusive & Empowering Culture– We celebrate diversity and encourage innovation.

What You’ll Do as Front Desk Agent

• Warm Welcome:Greet, register, issue room keys, and assist guests with inquiries to ensure an exceptional arrival and departure experience.
• Guest Service: Answer and transfer calls promptly and politely, ensuring the highest level of customer service.
• Attention to Detail:Monitor lobby and guest areas for cleanliness, maintain accurate front desk records, complete required reports, and process purchase requisitions and invoices.
• Positive Energy:Maintain a positive, upbeat attitude and bring a fun, energetic spirit to the team as we work hard and have fun together!
• Problem Solving: Listen effectively to understand and resolve guest concerns quickly, both face-to-face and on the phone.

What You’ll Bring

• Education & Experience: High School diploma or GED required; Bachelor’s degree or 2 years of related experience or training preferred.
• Skills:Strong organizational and analytical skills, attention to detail, multitasking, and time management.
• Technical Abilities:Working knowledge of Microsoft Office and reservation management systems is a plus.
• Personality:Positive, upbeat attitude with excellent listening and communication skills.

Why This Role Matters

As a Front Desk Agent, you are the first impression of our hotel, setting the tone for every guest’s stay. Your professionalism, warmth, and attention to detail directly impact guest satisfaction and help us shine as a hospitality leader.

Source: Prominence Hospitality Group