Guest Experience & Front Desk Coordinator

Merit Health Wesley; Hattiesburg (MS); On-site; USD 28,000 - 36,000; Full time

Job summary

Merit Health Wesley is seeking a Receptionist to welcome patients, visitors, and staff with professionalism. The role oversees front desk operations, answers inquiries, and provides administrative support to maintain an organized environment.

Responsibilities include greeting guests, handling calls, performing clerical tasks, maintaining the reception area, coordinating scheduling, and supporting special projects as needed.

Qualifications

• 0–2 years of customer service or office administration experience.
• Proficient in Microsoft Office Suite and basic office equipment.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Professional, courteous demeanor with confidentiality skills.

Responsibilities

• Greet patients, visitors, and staff and direct them to the appropriate person or department.
• Answer, screen, and transfer phone calls with courteous communication.
• Respond to inquiries and provide information or redirect as needed.
• Perform general clerical duties such as filing, copying, and composing routine correspondence.
• Maintain a clean and organized reception area to create a welcoming impression.
• Operate standard office equipment (copiers, fax, computers) regularly.
• Manage scheduling tasks, including appointment setting and meeting coordination.
• Monitor and replenish office supplies and notify relevant personnel when needed.
• Assist with special projects and additional administrative tasks as assigned.
• Maintain regular and reliable attendance and comply with policies.

Skills

Verbal & written communication

Office equipment proficiency

Organization & multitasking

Professional demeanor

Confidentiality & privacy

Tools

Microsoft Office Suite

Job description

Merit Health Wesley is seeking a Receptionist to welcome patients, visitors, and staff with professionalism. The role oversees front desk operations, answers inquiries, and provides administrative support to maintain an organized environment.

Responsibilities include greeting guests, handling calls, performing clerical tasks, maintaining the reception area, coordinating scheduling, and supporting special projects as needed.