Guest Experience Front Desk Concierge

Mcr-Hotels; Fort Worth (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Employee discount

Job summary

MCR Hotels seeks a friendly Front Desk Agent at Fairfield Inn & Suites Fort Worth Downtown/Convention Center to ensure a warm arrival and efficient departure experience for guests.

You will greet guests by name, handle check-in/out promptly, know hotel amenities, and collaborate with the team to maintain spotless cleanliness and guest satisfaction. A positive attitude and strong communication are essential for this role.

Qualifications

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Can-Do Attitude: Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines: Must understand and follow established guidelines and procedures.
• Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
• Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Communication Skills: Must be able to convey information and ideas clearly.
• Hospitality and Guest Service: Must have a desire to serve all guests.
• Age Requirement: Must be 18 years of age or older to perform this job.
• Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.
• Breaks: Clock in/out for breaks at the designated time on your schedule.
• Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

Responsibilities

• Greet guests warmly at arrival and throughout their stay.
• Ensure check-in/check-out is efficient and guest room satisfaction checked.
• Use guests' names when addressing them.
• Handle guest requests promptly with hospitality.
• Maintain knowledge of hotel facilities and amenities.
• Assist with events and group bookings as needed.
• Coordinate with team for smooth handoffs and information sharing.
• Maintain cleanliness and organization in front and back of house.

Skills

Hospitality experience

Can-Do Attitude

Follow guidelines

Handle pace and pressure

Listening & conflict resolution

Communication skills

Hospitality & guest service

Age requirement

Schedule & travel

Clock-in/out

Breaks

Call outs

Job description

MCR Hotels seeks a friendly Front Desk Agent at Fairfield Inn & Suites Fort Worth Downtown/Convention Center to ensure a warm arrival and efficient departure experience for guests.

You will greet guests by name, handle check-in/out promptly, know hotel amenities, and collaborate with the team to maintain spotless cleanliness and guest satisfaction. A positive attitude and strong communication are essential for this role.