Front Desk & Guest Experience Specialist

remingtonhotelscareers; Fort Worth (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Remington Hotels in Fort Worth, TX seeks a Front Desk Agent to warmly greet guests, manage efficient check-ins and check-outs, and assist with pre-registration and reservations. The role requires solid cash handling and front office knowledge for daily transactions and occasional non-routine tasks.

The position offers flexibility for nights, weekends and holidays, with a strong emphasis on teamwork to deliver exceptional guest experiences and memorable stays.

Qualifications

• Strong guest service mindset and a can-do attitude.
• Willingness to work varying shifts including nights, weekends and holidays.
• Enjoys working as part of a team to create great guest experiences.

Responsibilities

• Greet guests and handle check-in/check-out promptly and professionally, assisting with pre-registration and reservation blocking.
• Post charges accurately and efficiently.
• Operate Front Office systems, handling daily transactions and occasional non-routine tasks.
• Handle cash, checks and credit card payments, giving correct change.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and how to apply them.
• Handle same-day reservations and follow cancellation/relocation procedures.

Skills

Guest service orientation

Team player

Flexibility

Job description

Remington Hotels in Fort Worth, TX seeks a Front Desk Agent to warmly greet guests, manage efficient check-ins and check-outs, and assist with pre-registration and reservations. The role requires solid cash handling and front office knowledge for daily transactions and occasional non-routine tasks.

The position offers flexibility for nights, weekends and holidays, with a strong emphasis on teamwork to deliver exceptional guest experiences and memorable stays.