Guest Services Concierge — Front Desk

Murrieta Hot Springs Resort; Fort Worth, Northern (TX, KY); Hybrid; USD 31,000 - 42,000; Full time

Job summary

Hilton Fort Worth Downtown is seeking a Front Desk Agent to warmly greet guests, manage check-in/out, and ensure a seamless arrival experience at this historic downtown hotel. The role requires professionalism, cash handling, and accurate reservations management.

You will work as part of a team, with flexible scheduling including nights and weekends, to deliver memorable stays and uphold Hilton's service standards in Fort Worth.

Qualifications

• High work ethic and self-initiative required.
• Team-oriented with a guest-focused mindset.
• Willingness to work nights, weekends, and holidays.
• Strong customer service and communication skills.

Responsibilities

• Greet guests and check them in and out promptly and professionally.
• Post charges accurately and promptly on the front desk system.
• Maintain working knowledge of front office systems and daily transactions.
• Handle cash, checks, and credit card payments and give correct change.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and cancellation/relocation procedures.

Skills

High work ethic

Self-initiative

Team player

Flexible schedule

Customer service

Job description

Hilton Fort Worth Downtown is seeking a Front Desk Agent to warmly greet guests, manage check-in/out, and ensure a seamless arrival experience at this historic downtown hotel. The role requires professionalism, cash handling, and accurate reservations management.

You will work as part of a team, with flexible scheduling including nights and weekends, to deliver memorable stays and uphold Hilton's service standards in Fort Worth.