Guest Experience Concierge (Front Desk)

Hyatt Hotels Corporation; Fort Worth, Northern (TX, KY); Hybrid; USD 32,000 - 40,000; Full time

Job summary

Hyatt Place Fort Worth is seeking a Front Desk Agent to greet guests, complete registration, assign rooms, and provide attentive service 24/7. Responsibilities include handling calls, managing guest requests, balancing cash, and operating the hotel PMS system.

The role requires a friendly, professional demeanor and ability to adapt to shifts in a hospitality setting. The position emphasizes guest satisfaction, efficient check-in/out, and collaboration with hotel staff to deliver memorable stays

Qualifications

• Must be able to read, write, and speak English fluently.
• Ability to read, analyze, interpret and explain hotel reports and procedures.
• Cash handling procedures and balance awareness.

Responsibilities

• Provide high quality guest service and anticipate guest needs.
• Check guests in/out efficiently using guest name and proper procedures.
• Handle registrations, room assignments and blocking, accommodating special requests.
• Operate hotel computer system/PMS and maintain records accurately.
• Answer telephone promptly and assist or transfer calls as needed.
• Maintain cleanliness of desk area and hotel surroundings.
• Report maintenance issues and assist with daily pre-shifts.

Skills

English fluency

Cash handling

PMS knowledge

Guest service

Reading & writing

Tools

Hotel computer system

Job description

Hyatt Place Fort Worth is seeking a Front Desk Agent to greet guests, complete registration, assign rooms, and provide attentive service 24/7. Responsibilities include handling calls, managing guest requests, balancing cash, and operating the hotel PMS system.

The role requires a friendly, professional demeanor and ability to adapt to shifts in a hospitality setting. The position emphasizes guest satisfaction, efficient check-in/out, and collaboration with hotel staff to deliver memorable stays