Guest Services Specialist, Front Desk

Melrosehoteldc; Fort Worth, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Le Meridien Fort Worth in downtown Fort Worth seeks a friendly Front Desk Agent to warmly greet guests, manage check-in and check-out, and assist with pre-registration and reservations in a fast-paced hotel environment.

You will handle charges accurately, operate the Front Office system, and maintain knowledge of rates, discounts, and cancellation procedures while delivering exceptional guest experiences.

Qualifications

• Greet and assist guests with check-in/out and registration.
• Know hotel rates, promotions and cancellation procedures.
• Ability to work in a team and handle high guest volume.

Responsibilities

• Check guests in/out promptly and accurately.
• Post charges and handle payments.
• Maintain knowledge of reservations and room blocks.
• Assist with pre-registration and blocking of reservations.

Skills

Guest service excellence

Cash handling

Reservation knowledge

Effective communication

Job description

Le Meridien Fort Worth in downtown Fort Worth seeks a friendly Front Desk Agent to warmly greet guests, manage check-in and check-out, and assist with pre-registration and reservations in a fast-paced hotel environment.

You will handle charges accurately, operate the Front Office system, and maintain knowledge of rates, discounts, and cancellation procedures while delivering exceptional guest experiences.