Guest Experience Front Desk Associate | Flexible Shifts

Concept Hotels LLC; Santa Fe (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

Concept Hotels LLC in Santa Fe, NM is seeking an Xperience Associate responsible for guest services and front office operations, including maximizing revenue and assisting with duties of the Manager on Duty in the absence of the Xperience Manager.

You will register guests, respond to requests, collect payments, and coordinate with other departments, with flexible shifts including AM/PM and night audits.

Qualifications

• High school degree or higher required.
• Minimum 6 months of hotel front desk experience.
• Flexible availability for AM/PM shifts and Night Audit.

Responsibilities

• Register and assign rooms to guests.
• Respond to guest needs, requests and concerns.
• Collect payment from guests.
• Process reservations by mail, telephone, fax and central system referrals.
• Have complete knowledge of room types and offered rate plans.
• Inform the Xperience Manager of any unique situations in front office operations.

Skills

Front desk experience

Adaptability

Education

High school diploma or higher

Tools

Property Management System

Job description

Concept Hotels LLC in Santa Fe, NM is seeking an Xperience Associate responsible for guest services and front office operations, including maximizing revenue and assisting with duties of the Manager on Duty in the absence of the Xperience Manager.

You will register guests, respond to requests, collect payments, and coordinate with other departments, with flexible shifts including AM/PM and night audits.