Guest Experience Associate – Front Desk

Concept Hotels LLC; Menlo Park (CA); On-site; USD 48,000 - 56,000; Full time

Job summary

Concept Hotels LLC is seeking a Front Desk Associate to establish and maintain guest services and support front office operations. You will register guests, handle payments, and communicate with other departments, while ready to step in as Manager on Duty when the Xperience Manager is unavailable.

The role emphasizes adherence to SOPs and delivering exceptional guest experiences at the front desk and breakfast area, aligning with our core values.

Qualifications

• MIN REQUIREMENTS: High School Degree or Higher, 6 months of hotel front desk experience.
• Knowledge of front office procedures and guest services is desirable.

Responsibilities

• Register and assign rooms to guests.
• Respond to guest needs, requests and concerns.
• Collect payment from guests.
• Communicate pertinent guest information to designated departments.
• Be proficient with the front desk equipment and property management system.
• Assume Manager on Duty role in absence of the Xperience Manager.

Education

High School Diploma

Job description

Concept Hotels LLC is seeking a Front Desk Associate to establish and maintain guest services and support front office operations. You will register guests, handle payments, and communicate with other departments, while ready to step in as Manager on Duty when the Xperience Manager is unavailable.

The role emphasizes adherence to SOPs and delivering exceptional guest experiences at the front desk and breakfast area, aligning with our core values.