Guest Experience & Front Desk Associate (Flexible Hours)

goldsgymexternal; Los Angeles (CA); On-site; USD 21,000 - 26,000; Full time

Job summary

Gold's Gym in Los Angeles is seeking a Front Desk Team Member to warmly greet members, guests, and staff, direct them on entry, and support operations with a friendly, memorable experience.

Responsibilities include check-ins, assisting with memberships and questions, answering calls, processing registrations, and keeping the front desk neat, secure, and stocked while upholding safety and company policies.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service skills required.
• Organized, structured, and friendly with a passion for fitness.
• Good communication skills, both verbal and written.
• Familiarity with basic cash handling procedures.
• Proficient with POS/CRM systems or similar software.
• Ability to multi-task and work a flexible schedule including holidays and weekends.
• Physical ability to bend, squat, and lift up to 50 lbs.

Responsibilities

• Greet members and guests warmly and direct them on entry.
• Check members in using proper procedures; monitor check-ins for delinquent accounts.
• Register guests and assist members with questions or class registration via app.
• Answer phone inquiries professionally and relay messages to management.
• Process retail and concession sales and maintain stocked front desk areas.
• Attend staff meetings and uphold safety and company policies.

Skills

Excellent customer service

Multi-tasking

Clear communication

Friendly demeanor

Flexibility

Education

High school diploma or equivalent

Tools

POS system

CRM system

Job description

Gold's Gym in Los Angeles is seeking a Front Desk Team Member to warmly greet members, guests, and staff, direct them on entry, and support operations with a friendly, memorable experience.

Responsibilities include check-ins, assisting with memberships and questions, answering calls, processing registrations, and keeping the front desk neat, secure, and stocked while upholding safety and company policies.