Member Experience Front Desk Specialist

goldsgymexternal; Austin (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Gold's Gym is seeking a Front Desk Team Member to warmly greet members and guests, manage check-ins, and handle membership inquiries and sales. This role supports gym operations, answers questions about policies, and assists with class registrations and retail tasks.

The position emphasizes creating a welcoming atmosphere and ensuring smooth front desk operations during shifts. The ideal candidate will provide excellent customer service, maintain a neat reception area, handle routine

Qualifications

• Experience in customer service or front desk preferred.
• Able to greet members and guests politely and handle inquiries.
• Strong communication and problem-solving abilities required.

Responsibilities

• Greet members and guests warmly to create a friendly entrance and exit experience.
• Check in members using proper procedures and monitor for delinquent accounts.
• Register guests and direct them to appropriate trainers or staff.
• Answer phone calls professionally and take messages with caller details.
• Assist with memberships, including kiosk or computer sign-ups and scheduling.
• Maintain front desk area, log maintenance concerns, and report safety issues.

Skills

Customer service

Check-in systems

Membership sales

Tools

POS system

Registration software

Job description

Gold's Gym is seeking a Front Desk Team Member to warmly greet members and guests, manage check-ins, and handle membership inquiries and sales. This role supports gym operations, answers questions about policies, and assists with class registrations and retail tasks.

The position emphasizes creating a welcoming atmosphere and ensuring smooth front desk operations during shifts. The ideal candidate will provide excellent customer service, maintain a neat reception area, handle routine