Guest Experience Agent — Front Desk & Upsell Specialist

Peppermillcareers; Reno (NV); On-site; USD 30,000 - 40,000; Full time

Job summary

Peppermillcareers in Reno, Nevada is hiring a Front Desk Agent responsible for checking in and out hotel guests while providing outstanding service. Key duties include managing guest check-ins, cashiering, and collaborating with supporting departments to ensure guest satisfaction.

The ideal candidate must be at least 18 years old with a high school diploma. Previous front desk and customer service experience are preferred. This role is essential in maximizing hotel revenue and ensuring a welcoming environment.

Qualifications

• Must be at least 18 years of age.
• Front Desk and customer service experience preferred.

Responsibilities

• Check hotel guests in and out.
• Maintain a bank and perform cashiering duties.
• Work well with supporting departments.
• Maximize revenue with suite upgrades.
• Maintain a clean workspace.

Skills

Customer service

Cashiering duties

Networking with departments

Education

High school diploma or equivalent

Job description

Peppermillcareers in Reno, Nevada is hiring a Front Desk Agent responsible for checking in and out hotel guests while providing outstanding service. Key duties include managing guest check-ins, cashiering, and collaborating with supporting departments to ensure guest satisfaction.

The ideal candidate must be at least 18 years old with a high school diploma. Previous front desk and customer service experience are preferred. This role is essential in maximizing hotel revenue and ensuring a welcoming environment.