Guest Experience Agent — Front Desk

Landry's, LLC.; Stateline (ID); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Paid Time Off

401K

Opportunities for advancement

Employee discounts on dining, retail,和

Job summary

Golden Nugget Hotel & Casino is seeking a Front Desk Agent to warmly welcome guests and provide professional, personalized service in a fast-paced hotel environment.

The role requires verifying reservations, registering guests, processing payments, and assisting with guest inquiries while upholding brand standards and regulatory compliance. AAssociate's degree is preferred; English proficiency is essential.

Qualifications

• Customer service-focused with hospitality mindset.
• Ability to verify reservations and process payments accurately.
• Strong verbal and written communication in English.
• Professional appearance and demeanor; able to work in fast-paced environment.

Responsibilities

• Verify reservation information and register guests upon arrival.
• Provide hotel information and respond to guest inquiries.
• Maintain a cash bank and process cashier transactions and deposits.
• Post guest charges to hotel accounts and handle settlements.
• Sell and redeem hotel gift certificates; assist with card production when needed.
• Explain player rating system and hotel benefits to guests; ensure compliance with gaming regs.

Skills

Guest service

Cash handling

Communication skills

English proficiency

Education

Associate degree preferred

Tools

Reservation system

Job description

Golden Nugget Hotel & Casino is seeking a Front Desk Agent to warmly welcome guests and provide professional, personalized service in a fast-paced hotel environment.

The role requires verifying reservations, registering guests, processing payments, and assisting with guest inquiries while upholding brand standards and regulatory compliance. AAssociate's degree is preferred; English proficiency is essential.