Front Desk Supervisor — Lead Guest Experience & Operations

Aimbridge Hospitality; Reno (NV); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental & Vision Coverage

Disability Insurance

Life Insurance

PTO

Employee Assistance Program (EAP)

401k Retirement Plan

Job summary

Aimbridge Hospitality's Staybridge Suites Reno is seeking a Front Desk Supervisor to lead a guest‑focused team in our Reno, Nevada property. You’ll oversee check‑ins/check‑outs, VIP requests, and reservations, setting a welcoming tone and ensuring smooth operations from arrival to departure.

You’ll train staff, handle guest concerns with professionalism, monitor safety and standards, and collaborate with other departments to maximize guest satisfaction and revenue while delivering consistent,

Qualifications

• High School diploma or equivalent; college coursework in related field helpful.
• 2–3 years of progressive hotel or related field experience.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Greet guests with warmth, manage check-ins/outs, and handle reservations and VIP requests.
• Track logs, manage messages and packages, ensure detail-oriented service.
• Monitor rates, packages and promotions to support revenue while maintaining guest value.
• Lead, train and support the team to address guest concerns and uphold safety and standards.

Skills

Guest experience

Operations management

Revenue management

Team leadership

Education

High School diploma or equivalent

Job description

Aimbridge Hospitality's Staybridge Suites Reno is seeking a Front Desk Supervisor to lead a guest‑focused team in our Reno, Nevada property. You’ll oversee check‑ins/check‑outs, VIP requests, and reservations, setting a welcoming tone and ensuring smooth operations from arrival to departure.

You’ll train staff, handle guest concerns with professionalism, monitor safety and standards, and collaborate with other departments to maximize guest satisfaction and revenue while delivering consistent,