Front Desk Associate

Norfolk Sheraton - Atrium Hospitality; Norfolk (VA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

401(k) plan

Health insurance

Paid Time Off

Brand discounts

DailyPay

Job summary

Norfolk Sheraton - Atrium Hospitality is seeking a Front Desk Associate to oversee daily guest services and front desk operations at our Waterside Drive location in Norfolk, VA. You will handle check-ins, check-outs, and guest inquiries with warm professionalism.

The role emphasizes team training, quick issue resolution, and maintaining a welcoming lobby environment. Prior hospitality or leadership experience, plus a high school diploma, are preferred. Physical requirements apply for the shift.

Qualifications

• Customer service experience is required and should be demonstrated in fast-paced hospitality settings.
• Hospitality or leadership experience is preferred and indicates ability to manage front desk operations.
• A high school diploma or equivalent is required for effective communication and math tasks.
• Must be tech-savvy with hotel systems and able to navigate software without assistance.
• Ability to lift 50 lbs and stay on your feet during shifts.

Responsibilities

• Oversee front desk operations and serve as the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Train and support new front desk team members as a friendly coach.
• Resolve guest issues quickly and professionally to maintain satisfaction.
• Assist with daily tasks like event sheet distribution and lobby readiness.

Skills

Customer service

Hospitality experience

Leadership

Communication

Education

High school diploma

Tools

Hotel software

Job description

Hotel :

Norfolk Sheraton777 Waterside DriveNorfolk, VA 23510Full timeCompensation Range : $15.60 - $16.38

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

What's in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coveragee – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium's community service and volunteer programs.

Job Description

What You Will Do

• Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike.
• Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.
• Support and train new front desk team members—you’re the friendly coach they'll thank later.
• Resolve guest issues quickly and professionally (bonus points if they leave smiling).
• Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.

What We Are Looking For

• Customer service experience – You've got the people skills and patience to keep things running smoothly.
• Experience in hospitality or leadership (preferred) – This isn't your first rodeo, and it shows.
• High school diploma or equivalent – Because communication, math, and common sense are key.
• Tech savvy enough to use hotel systems with confidence – No one wants to be stuck at the front desk with a frozen screen.
• Able to lift 50 lbs and stay on your feet – This role keeps you moving, literally.

Why Atrium:

Hear it from Maria O. : For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

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Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy