Front Desk Leader: Guest Experience & Training

Norfolk Sheraton - Atrium Hospitality; Norfolk (VA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

401(k) plan

Health insurance

Paid Time Off

Brand discounts

DailyPay

Job summary

Norfolk Sheraton - Atrium Hospitality is seeking a Front Desk Associate to oversee daily guest services and front desk operations at our Waterside Drive location in Norfolk, VA. You will handle check-ins, check-outs, and guest inquiries with warm professionalism.

The role emphasizes team training, quick issue resolution, and maintaining a welcoming lobby environment. Prior hospitality or leadership experience, plus a high school diploma, are preferred. Physical requirements apply for the shift.

Qualifications

• Customer service experience is required and should be demonstrated in fast-paced hospitality settings.
• Hospitality or leadership experience is preferred and indicates ability to manage front desk operations.
• A high school diploma or equivalent is required for effective communication and math tasks.
• Must be tech-savvy with hotel systems and able to navigate software without assistance.
• Ability to lift 50 lbs and stay on your feet during shifts.

Responsibilities

• Oversee front desk operations and serve as the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Train and support new front desk team members as a friendly coach.
• Resolve guest issues quickly and professionally to maintain satisfaction.
• Assist with daily tasks like event sheet distribution and lobby readiness.

Skills

Customer service

Hospitality experience

Leadership

Communication

Education

High school diploma

Tools

Hotel software

Job description

Norfolk Sheraton - Atrium Hospitality is seeking a Front Desk Associate to oversee daily guest services and front desk operations at our Waterside Drive location in Norfolk, VA. You will handle check-ins, check-outs, and guest inquiries with warm professionalism.

The role emphasizes team training, quick issue resolution, and maintaining a welcoming lobby environment. Prior hospitality or leadership experience, plus a high school diploma, are preferred. Physical requirements apply for the shift.