Assistant Front Office Manager: Lead Guest Experience

Atrium Hospitality; Norfolk (VA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

401(k) plan with company match

Comprehensive health coverage

Paid Time Off & Vacation

DailyPay

Tuition reimbursement

Exclusive brand discounts

Job summary

Atrium Hospitality's Norfolk Sheraton is hiring a Front Desk Supervisor to lead the front desk team at Norfolk, VA. You will deliver a warm, seamless guest experience, respond to needs with professionalism, and help meet financial goals by managing inventory and schedules.

This full-time role requires a high school diploma or equivalent, a valid driver's license, and comfort with technology. You will also assist with Night Audit and Shuttle as needed while promoting safety.

Qualifications

• Customer service experience is essential to create memorable guest moments.
• Hospitality background helps understand hotel life rhythm.
• High school diploma or equivalent provides leadership foundation.
• Valid driver’s license may be needed for guest transportation.
• Comfort with technology to manage guest information and team coordination.
• Ability to lift 50 lbs and stay active to support the team hands-on.

Responsibilities

• Lead the front desk team to deliver a warm, seamless guest experience that builds loyalty and satisfaction.
• Respond to guest needs with professionalism and empathy, ensuring timely resolution and follow-through.
• Support financial goals by managing inventory, controlling costs, and optimizing schedules.
• Oversee daily front desk operations, ensuring tasks are completed across all shifts.
• Step in for the Front Office Manager when needed and assist with Night Audit, Shuttle, or Concierge roles.
• Promote a safe, welcoming environment by following all safety and security procedures.

Skills

Customer service

Leadership

Team coordination

Technology comfort

Physical stamina

Education

High school diploma or equivalent

Job description

Atrium Hospitality's Norfolk Sheraton is hiring a Front Desk Supervisor to lead the front desk team at Norfolk, VA. You will deliver a warm, seamless guest experience, respond to needs with professionalism, and help meet financial goals by managing inventory and schedules.

This full-time role requires a high school diploma or equivalent, a valid driver's license, and comfort with technology. You will also assist with Night Audit and Shuttle as needed while promoting safety.