Front Office Leader — Guest Experience & Operations

Atrium Hospitality LP; Norfolk (VA); Hybrid; USD 33,000 - 35,000; Full time

Benefits offered by this job

401(k) match

Health coverage

PTO & Vacation

Brand discounts

DailyPay

Wellness programs

Tuition reimbursement

Job summary

Atrium Hospitality LP is seeking a Front Desk Supervisor at Norfolk Sheraton to lead the front desk team in delivering a warm, seamless guest experience that drives loyalty. You will respond to guest needs with empathy, help manage schedules, and support financial goals through efficient inventory control and staffing.

Ideal candidates have strong customer service, a hospitality mindset, and comfort with technology to coordinate guest information and team tasks.

Qualifications

• Customer service experience is essential to create memorable guest moments.
• Hospitality background helps understand hotel life rhythms and guest flow.
• High school diploma or equivalent provides foundation for leadership journey.
• Valid driver's license may be needed for guest transportation duties.
• Comfort with technology to manage guest information and team coordination.

Responsibilities

• Lead the front desk team to deliver a warm, seamless guest experience that builds loyalty and satisfaction.
• Respond to guest needs with professionalism and empathy, ensuring timely resolution and follow-through.
• Support financial goals by managing inventory, controlling costs, and optimizing schedules.
• Oversee daily front desk operations, ensuring tasks are completed across all shifts.
• Step in for the Front Office Manager when needed and assist with Night Audit, Shuttle, or Concierge roles.
• Promote a safe, welcoming environment by following all safety and security procedures.

Skills

Customer service

Leadership

Hospitality

Technology literacy

Education

High school diploma

Tools

Guest management systems

Job description

Atrium Hospitality LP is seeking a Front Desk Supervisor at Norfolk Sheraton to lead the front desk team in delivering a warm, seamless guest experience that drives loyalty. You will respond to guest needs with empathy, help manage schedules, and support financial goals through efficient inventory control and staffing.

Ideal candidates have strong customer service, a hospitality mindset, and comfort with technology to coordinate guest information and team tasks.