Guest Experience Front Office Associate (Weekend Differential)

Great Eastern Resort Management, Inc.; McGaheysville (VA); On-site; USD 15,000 - 21,000; Full time

Job summary

Great Eastern Resort Management, Inc. at Massanutten Resort in McGaheysville, VA seeks a Front Office Operations Associate to greet guests, handle check-in/check-out, answer phones, and offer local recommendations to ensure a warm, guest-focused experience.

The role is full-time with a varied schedule, including evenings and weekends. Ideal candidates are problem-solvers with a friendly disposition and prior guest service experience.

Qualifications

• Problem-solving skills are required.
• Must be 18 years or older.
• Prior customer service/guest relations experience is preferred.

Responsibilities

• Greet arriving guests and assist with check-in/check-out procedures.
• Answer phone inquiries and provide accommodation and amenity information.
• Curate vacation itineraries and offer recommendations for local attractions.

Skills

Problem-solving

Customer service

Job description

Great Eastern Resort Management, Inc. at Massanutten Resort in McGaheysville, VA seeks a Front Office Operations Associate to greet guests, handle check-in/check-out, answer phones, and offer local recommendations to ensure a warm, guest-focused experience.

The role is full-time with a varied schedule, including evenings and weekends. Ideal candidates are problem-solvers with a friendly disposition and prior guest service experience.