Hospitality Desk Associate

Midtown Athletic Club; Deerfield (IL); On-site; USD 19,000 - 26,000; Part time

Job summary

Midtown Athletic Club in Deerfield, IL is seeking a Hospitality Associate to be the friendly first contact for members and guests. You will greet arrivals, assist with program registration, payment processing and scheduling, and help resolve questions to create a welcoming experience.

You will maintain front desk cleanliness, coordinate with housekeeping, handle check-ins, and support service recovery while delivering consistent, positive service in a fast-paced club setting.

Qualifications

• Availability to work a flexible schedule including evenings, weekends and some holidays.
• Strong customer service skills and enjoyment of helping others.
• Excellent communication and professional demeanor.
• Able to perform calculations quickly when handling money.

Responsibilities

• Greet members and guests with a warm welcome and assist their needs.
• Assist with program registration, payment processing and scheduling services.
• Handle check-ins and resolve questions or issues promptly.
• Identify friction points and help find solutions, contributing to service recovery.
• Maintain front desk cleanliness and coordinate with housekeeping and maintenance as needed.

Skills

Customer service

Communication

Teamwork

Organization

Money handling

Problem solving

Humor

Job description

## Hospitality Desk AssociateApply: Deerfield, IL: Part time: Posted Yesterday: R-6999Midtown is looking for a **Hospitality Associate** who will be the first point of contact for every interaction with our members and guests.**The Position**Midtown believes in putting the customer at the center of every decision that we make. Our Hospitality Associates set the tone for the experience of each member and guests through warm greetings, genuine goodbyes, resolving questions or issues accurately and quickly and creating memorable, lasting moments during each visit. A Midtown Hospitality Associate plays a key role in delivering on our promise to inspire others to transform their lives. Welcome to some of the most important work you will ever do.*You will love this job if:** You love inspiring a sense of community and providing personal attention* You find immense joy in welcoming individuals who enter the club in a warm and pleasant manner* You consistently strive to create a lasting first impression* You thrive in creating memorable moments for members and guests* You are passionate about helping others* You are well-engaged in policies and procedures and will be able to communicate them in a positive way to members* Receive coaching with optimism and implement recommendations*As Hospitality Associate, you will:** Greet everyone who enters the club with a warm welcome* Seek to understand how you can help make someone’s experience special* Demonstrate sound judgment, professionalism, and optimism* Assist members with program registration, payment processing, and scheduling services* Handle check-ins, addressing questions and resolving issues appropriately* Identify potential friction points for customer and help find solutions* Participate in service recovery* Maintain cleanliness of front desk areas to contribute to an exceptional facility experience* Contact housekeeping and maintenance departments when a problem is reported* Answer queries regarding club services and facilities* Implement processes and procedures to ensure consistent delivery of service* Complete transactions for paid services or goods* Complete tasks or projects as assigned such as calling members with birthday greetings**Experience and Requirements*** Availability to work a flexible schedule (including evenings, weekends, and some holidays)* Demonstrate strong customer service skills and enjoy serving others* Working knowledge of customer services standards* Work gracefully and quickly under pressure* Great personality that naturally connect with a wide variety of people* Keen memory and delightful sense of humor* Quickly make calculations when handling money* Work well in a collaborative team environment* Highly organized and efficient* Excellent communication skills**Compensation**:$16.25 per hourThis job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.MIDTOWN is an Equal Opportunity Employer.