Guest Experience Front Desk Associate

PENN Entertainment, Inc.; Bossier City (LA); On-site; USD 29,000 - 42,000; Full time

Job summary

PENN Entertainment, Inc. in Louisiana is seeking a proactive hotel front desk associate to greet guests, handle check-ins and check-outs, and deliver exceptional service in a fast-paced hospitality environment.

You will manage guest requests, maintain accurate cash handling, and coordinate with housekeeping and supervisors to ensure a seamless guest experience. The ideal candidate has at least one year in customer service and is proficient with computers, working well both independently and as

Qualifications

• Previous front desk or office experience preferred; minimum 1 year in customer service.
• Computer literate with capability in Microsoft Office.
• Strong decision making and problem-solving skills.
• Meticulous attention to detail.
• Works well independently and as part of a team.

Responsibilities

• Checks in and checks out guests while providing the highest level of professional and courteous customer service.
• Maintains an operating bank, including receiving cash, credit cards, and comps.
• Posts charges, settles folios, and coordinates with supervisors and housekeeping.
• Handles guest problems or complaints in a courteous and professional manner.
• Keeps knowledge of hotel, casino, outlets, and community events.
• Answers, records, and processes all guest calls, messages, requests, questions, and concerns.
• Contacts appropriate individuals or departments to resolve guest requests.
• Reviews memos and documents pertinent information.
• Recruits assistance of hotel manager in unique situations.

Skills

Customer service

MS Office

Problem solving

Attention to detail

Team player

Job description

PENN Entertainment, Inc. in Louisiana is seeking a proactive hotel front desk associate to greet guests, handle check-ins and check-outs, and deliver exceptional service in a fast-paced hospitality environment.

You will manage guest requests, maintain accurate cash handling, and coordinate with housekeeping and supervisors to ensure a seamless guest experience. The ideal candidate has at least one year in customer service and is proficient with computers, working well both independently and as